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Call Center + CRM + Sales Team Expansion

Harley Exteriors

Call Center Management and Sales Team Expansion

How a scalable call center system helped Harley Exteriors grow annual revenue from $15M to $20M and expand the sales team from 14 to 22 representatives.

$15M→$20M
Annual Revenue
14→22
Sales Representatives
Call center managementRecruiting, interviewing, and hiringLeadPerfection system implementation and integrationAppointment-setting trainingCall center team consultationLead-management process developmentSales and call center coordination

The Challenge

Harley Exteriors needed a scalable call center system that could support continued growth, improve lead generation, and provide more qualified appointments to an expanding sales team.

Our Solution

Contractor Pilot 360 managed call center representatives, supported recruiting and hiring, and provided ongoing team training and consultation. We also implemented and integrated a call center system with LeadPerfection to improve lead distribution, follow-up, appointment tracking, and reporting.

The Results

Helped increase annual revenue from $15 million to $20 million, increased lead generation by 20%, expanded the sales team from 14 to 22 representatives, and built a more scalable call center and appointment-setting operation.

Services Provided

  • Call center management
  • Recruiting, interviewing, and hiring
  • LeadPerfection system implementation and integration
  • Appointment-setting training
  • Call center team consultation
  • Lead-management process development
  • Sales and call center coordination
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